terms and conditions

1_ Objective

These Terms & Conditions are intended to regulate all procedures for the performance and management of the address www.telmada.com. All artwork is created and sold by Telma da Cunha Ferreira, in her individual name. With address at Rua Santa Casa da Misericórdia N. 18 Hab. 21, 4470-462 Maia, which operates in the market under the TelmaDA brand.

 

2_ Product

Each item that is available in our online store has a description that highlights its characteristics, such as, dimensions, colors, weight and materials. Consider this information in order to make a more informed purchase. If you have any questions, send me an email to telma@telmada.com

 

3_ Prices

All our products that can be purchased through our online store are identified by the corresponding value in EUR. All products already include the VAT rate in force in the artist's country. Portugal = 23%

TelmaDA reserves the right to change prices without prior notice.

 

4_ Payment

Payment is made by the customer as the last step in the purchase process, after filling the data form, indispensable condition for a successful completion. The TelmaDA online store allows several means of payment such as: paypal, ………. Check which one works best for you, with the guarantee that all transactions are encrypted and 100% secure.

After making the purchase, the customer will receive an email from telma@telmada.com confirming that the purchase was successful. If you don't check this email in your main box, check it in folders like SPAM or PROMOTIONS, if it's a gmail account.

It may happen when it is not a regular sender. If you do not receive within 24 hours, please contact me at telma@telmada.com.

In other different email, the invoice will be sent.

 

5_ Shipping

All products purchasable on www.telmada.com are physical products. Therefore, there is an implicit shipping to your order. Check out our Shipping Policy HERE.

 

6_ Intellectual Property

All work by Telma da Cunha Ferreira, which being original, is the intellectual property of the brand that operates in the market as TelmaDA. Therefore, it is protected by law.

Pieces sold or displayed here are not free or liable to be used to replicate on behalf of third parties. If at any time Telma verifies that these rules are not being complied with, it will take measures in order to see its rights safeguarded and liable to indemnification.

 

7_ Customer Support

If at any point in your purchase process you have any questions or complaints, as a customer, you can contact me by email telma@telmada.com or by whatsapp channel 910300296

As an external channel, you can always use the Complaints Book.

 

8_ Law and competent forum

The terms and conditions of sale are governed by current Portuguese legislation. For the resolution of any dispute arising from the purchase/sale process, the Portuguese courts or other entities of similar power, mentioned below, will be competent.

Consumer litigation entities below or at http://ec.europa.eu/consumers/odr